Delete Your Account

Ashfall Kingdoms (developed by Inner Site Solutions) · Last updated: July 15, 2026

This page explains how to request deletion of your Ashfall Kingdoms account and the data associated with it, and what we delete or retain when you do. It applies whether you play in a web browser or through our mobile apps.

How to request account deletion

If you signed in with Google, Apple, Facebook, or an email and password, follow these steps:

From the email address associated with your account, send an email to [email protected]. Sending from your account's own address is how we verify the request is really yours.
Use the subject line "Delete my account". If you'd like, include your in-game company name so we can locate your ladder and alliance entries faster.
We confirm ownership and permanently delete your account and its associated data within 30 days, then send you a confirmation email.

✉ Email a deletion request

Playing as a guest? If you never signed in, you have no server account — all of your progress lives only on your own device. To erase it, open the Game and go to Settings → Account → New Campaign, or simply uninstall the app. Nothing needs to be requested from us.

What data is deleted

When we complete your request, we permanently delete:

Your account record — email address and display name.
Your cloud save — company, heroes, items, currencies, and match progress stored on our servers.
Your leaderboard and ranked entries, including your company name, rating, and team snapshots.
Your alliance membership and contribution history.
Gameplay analytics tied to your player identifier — session history and in-game spending history.
Referral records associated with your account.

What data is kept, and for how long

Purchase and transaction records are retained only as long as accounting and tax law require us to keep them, to meet those legal obligations. These records cover what was bought, when, and for how much — we never store your payment card or bank details, which are handled entirely by the payment providers (Google Play, Apple, or Stripe).
Anonymous diagnostics — crash reports, game version, and coarse device type — are not linked to your identity. They are retained for up to 12 months and then automatically deleted.

Local data on your device

Your on-device save and settings are stored in your browser's local storage or the app's local storage. Deleting the app, clearing the app's data, or choosing Settings → Account → New Campaign removes that local copy immediately, independently of any server-side deletion request above.

Questions

Any questions about deletion or your data: [email protected]. See also our Privacy Policy.